These Terms and Conditions set out the rules that apply when you use Red Toucan. They explain the relationship between you and us, the obligations we each accept and the general rules for using our services. By registering an account and using the platform you agree to comply with these terms and any additional rules published on our site.
You are responsible for keeping your account details secure, including your username and password. Do not share your login details with others and notify us immediately if you suspect unauthorised access. You must provide accurate and complete information when registering and keep it up to date. We may suspend or close accounts where we reasonably suspect fraud, multiple accounts, abuse of promotions or breaches of these terms.
Use of our services is restricted to persons who meet the minimum legal age in their jurisdiction and who are permitted to use online gambling services. By opening an account you confirm you meet these requirements. We may refuse service or close accounts where eligibility cannot be verified. We reserve the right to request documents to confirm identity, age and residence before allowing deposits, play or withdrawals.
You must use the platform lawfully and not for money laundering, fraud or any activity intended to circumvent rules or limits. Do not attempt to manipulate game outcomes, use unauthorised software or place bets on behalf of others. Abusive, harassing or illegal behaviour towards our staff or other users is prohibited. We may limit, suspend or terminate accounts where misuse is detected.
Promotions and bonuses are subject to specific terms which will be published with each offer. Unless stated otherwise, bonuses are for one account per person and cannot be combined with other promotions where prohibited. We may withhold or reclaim bonuses and related winnings if we reasonably suspect abuse or non-compliance with promotional terms. Wagering requirements, game contributions and any maximum stake while a bonus is active will be set out in the promotion details.
Available payment methods, minimum and maximum amounts and any applicable fees will be listed in the cashier. We may require identity and source-of-funds checks before processing withdrawals. Withdrawal times may vary depending on the method and verification status; we will process valid withdrawal requests in a reasonable time. We may set limits on deposits, stakes and withdrawals and may apply affordability checks where appropriate.
To comply with our policies we may request documentation such as proof of identity, address or payment method. Failure to provide requested documents may result in account restrictions and delayed withdrawals until verification is complete.
If you have a complaint contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If you are not satisfied with our response you may escalate the matter through any formal complaints process set out on our site. Where applicable, independent dispute resolution options will be described in our complaints procedure.
We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not accept any change you should stop using the service and close your account.
