At Red Toucan we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices you have about your data when you use our site. We aim to be clear and practical about how we handle information related to accounts, transactions and site activity.
We collect several categories of information to operate and improve our services. This includes personal data you provide when registering or contacting us, transactional data from deposits and withdrawals, and technical data generated while you use the site.
Personal data may include your name, date of birth, address, email, telephone number and identity documents when verification is required. We also store account credentials and communication records when you contact support. We only collect the personal details necessary to provide services and to meet our legal obligations.
Technical data covers device information, IP address, browser type, operating system, session logs and usage patterns. This data helps us maintain site security, detect suspicious activity and ensure the site functions correctly across devices.
We record payment and transaction details such as payment method, transaction dates, amounts and status of deposits and withdrawals. We do not store full payment card details - these are handled by our payment partners in accordance with applicable security standards.
We use data to create and manage your account, process payments, handle verification and support requests, prevent fraud and comply with legal obligations. Aggregated and anonymised data may be used for site analytics and service improvement. We do not use personal data for marketing without your consent.
We implement reasonable technical and organisational measures to protect data against unauthorised access, loss or misuse. Access to personal data is restricted to staff and third parties who need the information to provide services. We regularly review our security practices and work with third-party providers who follow recognised security standards.
We use cookies and similar technologies for essential site functions, performance monitoring and basic analytics. You can manage cookie preferences through your browser settings. Third-party services used for analytics or payment processing may also set cookies - please consult their policies for details.
You have rights to access, correct and request deletion of your personal data where applicable. You may also request restriction of processing or object to certain uses. We will respond to verifiable requests in line with applicable data protection rules.
To access or update your details, sign in to your account or contact our data team. To request deletion, please contact us and provide sufficient information to identify your account. Certain data may be retained where required for legal or legitimate business purposes.
We may share personal data with service providers who process data on our behalf, payment processors and parties where required by law. We require partners to protect data and limit their use to specified purposes. We do not sell personal data.
We may update this policy from time to time. Material changes will be notified on the site. For queries or to exercise your rights, contact [email protected].
