Data Privacy Policy

This Privacy Policy explains how Red Toucan collects, uses and protects the personal information you provide when using our online casino services. We take your privacy seriously and set out below what data we gather, why we process it, how we keep it secure, and the rights you have in relation to your information.

Types of data we collect

We collect a range of information to operate your account and provide services. This includes personal data you give us directly, technical data from your device and transactional data relating to deposits, gameplay and withdrawals.

Personal data

Personal data may include your name, date of birth, residential address, email, telephone number and identity documents submitted for verification. We also keep account credentials and communication records when you contact support.

Technical data

Technical data covers IP address, device and browser details, operating system, session times and other usage information collected automatically when you visit our site. We use this data to maintain the platform and help detect fraud or unusual activity.

Transactional data

Transactional data includes your deposit and withdrawal history, bet stakes, wins and losses, payment method details (as required to process transactions) and any bonus or promotional activity on your account.

How we use your information

We process your data to open and manage your account, carry out payments, comply with legal and regulatory obligations such as identity verification and anti-money laundering checks, and to provide customer support. We also use anonymised or aggregated data for analytics and to improve the service. Where marketing communications are offered, we will only send these with your consent and provide an easy opt-out.

Data protection practices

We implement technical and organisational measures to protect your data, including encryption in transit, access controls, regular security reviews and staff training. Only authorised personnel and approved service providers have access to personal information as needed to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure logins, and analyse site performance. You can manage cookie settings via your browser or through our cookie control tools. Some cookies are essential for the site to function and cannot be switched off without affecting service access.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud-prevention providers, software and hosting partners, and regulatory or law-enforcement bodies where required. We ensure contracts are in place to protect your information and limit use to the purposes agreed.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate information, ask for deletion in certain circumstances, and object to or restrict processing where applicable. You may also withdraw consent to direct marketing at any time.

Access, correction and deletion of data

To exercise your rights, contact our Data Protection team at [email protected]. We will respond to requests in line with applicable data protection rules and may require identity verification before acting on requests to protect your account.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified through the site or by email where we hold your contact details. Continued use of the service after updates indicates acceptance of the revised policy.